General Info


Handmade

As all of my handmade items are created by me, and most are made to order, the item you receive may vary ever so slightly from the stock image shown on this site - just enough to make every item unique

Payment

Payment can be made online and securely by PayPal - you can either pay by a debit/credit card or by PayPal account.

Delivery

Stock items - I aim to have these in the post within 3-5 working days of your order.

Custom orders - these will take a little longer, and I will contact you to discuss order details and lead times.

In the case of an urgent order, please contact me & I will let you know if I can manage an earlier shipping date.

Postage

All P&P prices are for delivery within the UK.

International buyers - please contact me before purchasing so that I may calculate a shipping cost for you. Thanks!

Refunds and Returns

I sincerely want every purchase to be a happy one!

If for any reason you are unhappy with yours, please contact me within 7 days of receipt and return it in it's original condition and packaging within 14 days.

It is worth getting proof of postage as I am unable to refund items that are lost in the post.

Return postage is non-refundable.

Personalised/bespoke items are non-refundable, therefore, when giving personalisation specifications, please make sure everything is correct - spellings, dates, colours etc.

In the case of faulty or damaged goods, I will refund all postage costs and either replace or refund the goods.

Contact

If you wish to get in touch, whether it's about a product query or a custom order, you can do so using the Contact page - I love commissions so if you've anything in mind...